Privacy Policy

TopLottoDeal Pty Ltd (ABN: 63370580594) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

2.1 Personal Information

We collect the following types of personal information:

• Identity information (name, date of birth, address)
• Contact information (email address, phone number)
• Financial information (payment details, transaction history)
• Account information (username, password, preferences)
• Gaming activity (bets placed, winnings, gaming patterns)
• Device and technical information (IP address, browser type, device ID)

2.2 How We Collect Information

We collect information through:

• Account registration and verification processes
• Your use of our website and services
• Customer support interactions
• Payment processing
• Cookies and similar tracking technologies
• Third-party verification services

We use your personal information for the following purposes:

• Providing and managing our lottery services
• Processing transactions and payments
• Verifying your identity and age
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security
• Providing customer support
• Sending important service notifications
• Implementing responsible gaming measures
• Improving our services and website functionality
• Marketing communications (with your consent)

4.1 When We Share Information

We may share your personal information with:

• Regulatory authorities (VGCCC, AUSTRAC) as required by law
• Payment processors and financial institutions
• Identity verification service providers
• IT service providers and hosting companies
• Customer support service providers
• Legal advisors and auditors
• Law enforcement agencies when legally required

4.2 Third-Party Service Providers

We work with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• 256-bit SSL encryption for all data transmission
• Secure data storage with access controls
• Regular security audits and monitoring
• Employee training on data protection
• Multi-factor authentication systems
• Firewall and intrusion detection systems

5.2 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Gaming transaction records are retained for 7 years as required by Australian gambling regulations.

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about our privacy practices

To exercise these rights, please contact our Privacy Officer using the details provided below.

7.1 Types of Cookies

We use the following types of cookies:

• Essential cookies: Required for website functionality
• Performance cookies: Help us improve website performance
• Functional cookies: Remember your preferences
• Marketing cookies: Used for targeted advertising (with consent)

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

Countries where your information may be processed include the United States and European Union member states, all of which have adequate privacy protections.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our website.

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

External Complaints

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):